Returns & Warranty

All sales are final

Every piece is bought from our supplier in the United States once your payment clears, then imported for you specifically. Nothing is held in stock here. Because of that we do not accept returns or exchanges, and orders cannot be cancelled once placed.

This does not affect the rights below, or any right Costa Rican consumer law gives you.

Before you order, check the dimensions, materials and images on the product page. If anything is uncertain — size, finish, colour, care, how long it will take — write to suzett@designsbycf.com first. We would far rather answer ten questions than sell you the wrong chair.

If it arrives damaged

Look the piece over while we are still with you at delivery. If something is wrong, tell us within 48 hours of delivery with your order number and clear photos of the damage and the packaging.

We resolve these case by case — repair, replacement or credit — at no cost to you.

Warranty

Your piece carries the manufacturer's warranty against defects in materials and workmanship, and the protection Costa Rican consumer law gives you as a buyer.

A warranty claim covers a fault in how the piece was made. It does not cover normal wear, damage from use or accident, or the natural variation in colour, grain and weave that comes with wood, leather, wool and other natural materials.

To claim, email suzett@designsbycf.com with your order number, photos, and what went wrong. We reply within two business days and tell you what happens next.

If something goes wrong and we cannot resolve it

Write to us first — most things are settled in an email. If we cannot resolve it between us, you can take a consumer complaint to the Comisión Nacional del Consumidor at the Ministerio de Economía, Industria y Comercio (MEIC), which is free.