Delivery
Where we deliver
We deliver in the Central Valley — San José, Heredia, Alajuela and Cartago. We do not ship outside Costa Rica.
If you are outside those provinces, or in a far canton within them such as Pérez Zeledón, San Carlos or Turrialba, write to suzett@designsbycf.com before ordering and we will tell you whether we can reach you and what it would cost.
Who delivers
We do, ourselves. Your order is not handed to a courier, and your address is never passed to a delivery company. The same people who sold you the piece bring it to you.
That is also why there is no tracking number to follow. Instead we contact you directly to agree a delivery day, and you can reach us about your order at any point.
What it costs
Delivery is included in the price. No freight charge, no minimum order, nothing calculated by weight or distance. The total at checkout is the total.
How long it takes
Nothing is held in stock in Costa Rica. Each order is bought from our supplier in the United States once your payment clears, then imported and delivered.
Most orders arrive within 6 to 10 weeks. Some are quicker; a piece that is out of stock at the supplier can take longer. We email you a delivery window once your order is confirmed with the supplier, and we tell you if anything changes.
The delivery itself
We deliver to your door or building entrance. We do not carry pieces into rooms, unpack them, place them or assemble them.
- Someone must be there to receive the order. Tell us at checkout or by email if there are access constraints — a gate code, a security desk, restricted hours.
- Check the piece before we leave. Open it or look it over while we are still with you. It is much easier to resolve a problem on the spot than afterwards.
- Large pieces — rugs of 8'×10' and above, desks, dining tables — are heavy and awkward. Arrange help to move them once they are inside the door.
Anything that needs wiring in, such as a chandelier, sconce or pendant, needs a qualified electrician. We deliver it; we do not install it.
If we cannot complete a delivery
If nobody is there on the agreed day, or the piece cannot get through the entrance, we take it back and contact you to arrange another day. The first repeat visit is free. After that we agree a cost with you before trying again.
Risk of loss
Risk passes to you when the order is delivered to the address given at checkout. If something arrives damaged, tell us within 48 hours with your order number and photos — see Returns & Warranty for how we handle it.