Terms of Service

Last updated: 2026-09-05

CF Shop is operated by Suzett Martin, persona física con actividad lucrativa, San José, Costa Rica, trading as CF Design Studio ("we", "us"). Contact: suzett@designsbycf.com.

By using this store you agree to these terms.

1. Products and pricing

Prices are shown in US Dollars and include Costa Rica VAT (IVA 13%). The price you see is the price you pay — delivery is included and there is no separate freight charge.

All products are subject to availability. We may update prices, limit quantities per order, or discontinue a product at any time.

Product images are representative. Variation in colour, grain, weave and finish is inherent to natural materials and is not a defect.

2. Orders

Placing an order is an offer to buy. It is accepted only when we send you an Order Confirmation email.

We may decline or cancel an order if the product is unavailable, if a pricing or description error is identified, or if we suspect fraud. If we cancel, we refund you in full.

Once an order is accepted it cannot be cancelled, because we buy the piece from our supplier specifically for you. See Returns & Warranty.

3. Payment

Payments are processed by TiloPay, a Costa Rican payment provider. We do not see or store your full card details. The payment methods available to you are shown at checkout.

4. Your factura electrónica

The email you receive from the store when you order is a commercial receipt, not a factura.

Your factura electrónica is issued separately and sent to you by email. If it must be made out to a company, reply to your order confirmation with the razón social and cédula jurídica before it is issued — a factura cannot simply be readdressed afterwards.

5. Delivery

We deliver in the Central Valley — San José, Heredia, Alajuela and Cartago — and we do so ourselves rather than through a courier. We do not ship outside Costa Rica.

Most orders arrive within 6 to 10 weeks. We confirm a delivery window once your order is placed with the supplier. Delivery is to your door or building entrance. See our Delivery page for what that includes and what happens if a delivery cannot be completed.

Risk of loss passes to you on delivery to the address given at checkout.

6. Returns, damage and warranty

All sales are final. Damage must be reported within 48 hours of delivery. Your piece carries the manufacturer's warranty and the protection Costa Rican consumer law gives you. The full terms are on the Returns & Warranty page.

7. Intellectual property

The text, photographs and design on this site belong to us or to the brands whose products we sell. Do not reproduce or redistribute them without written consent.

8. Liability

Nothing here limits any liability that cannot lawfully be limited, including under Costa Rican consumer law. Subject to that, we are not liable for indirect or consequential loss arising from use of the site or the products.

9. Complaints and governing law

Write to us first. If we cannot resolve a dispute between us, you may bring a consumer complaint to the Comisión Nacional del Consumidor (MEIC), which is free of charge.

These terms are governed by the law of the Republic of Costa Rica.