Frequently Asked Questions
Ordering
Q: How do I place an order? Browse the collections, add to cart, and check out. You'll receive an email confirmation within minutes.
Q: Can I order something I don't see on the site? Often, yes. Our suppliers' catalogs are much larger than what's listed here. Email suzett@designsbycf.com with the piece, the room and the dimensions you need, and we'll tell you whether we can get it and what it would cost.
Q: Do you have a showroom I can visit? No. CF Shop is online only, and nothing is held in stock here — each order is imported for you specifically. If you want to talk something through before buying, email us.
Q: Do you offer pricing for designers and architects? Write to suzett@designsbycf.com about pricing on larger or repeat orders, and about pieces our suppliers carry that aren't listed online.
Delivery
Q: Where do you deliver? The Central Valley — San José, Heredia, Alajuela and Cartago. We don't ship outside Costa Rica. If you're outside that area, email us before ordering and we'll tell you whether we can reach you.
Q: How long will my order take? Most orders arrive within 6 to 10 weeks. Nothing is stocked locally — we buy each piece from our supplier in the United States once your payment clears, then import and deliver it. We email you a delivery window once the order is confirmed with the supplier.
Q: How much does delivery cost? Nothing extra. It's included in the price, with no freight charge and no minimum order.
Q: Who actually delivers it? We do. Your order isn't handed to a courier and your address is never given to a delivery company. That's also why there's no tracking number — we contact you directly to agree a day.
Q: Where exactly do you deliver to? Your door or building entrance. We don't carry pieces into rooms, unpack, place or assemble them, and anything that needs wiring in — a chandelier, sconce or pendant — needs your own electrician. Someone needs to be there to receive the order.
Returns & damaged items
Q: Can I return an item? No — all sales are final, and orders can't be cancelled once placed, because each piece is bought from our supplier specifically for your order. If anything is uncertain before you buy — sizing, finish, care, timing — email suzett@designsbycf.com first and we'll help you decide.
Q: What if my item arrives damaged? Look it over while we're still with you at delivery. Tell us within 48 hours with your order number and clear photos, and we'll resolve it — repair, replacement or credit — at no cost to you.
Q: Is there a warranty? Yes. Your piece carries the manufacturer's warranty against defects in materials and workmanship, plus the protection Costa Rican consumer law gives you. Full terms on the Returns & Warranty page.
Products
Q: Are the colors on screen accurate? We do our best, but every screen renders color differently. For critical color matching — large rugs, upholstery — email us before purchase and we'll help confirm the match.
Q: Are the dimensions accurate? Yes. Dimensions come directly from the manufacturer's specification sheet and are listed on every product page.
Q: How should I care for my piece? Care depends on the material. Email us with your order number and we'll tell you what applies to your piece.
Payment & invoicing
Q: What payment methods do you accept? Cards and local Costa Rican payment methods, processed securely through TiloPay, our Costa Rican payment provider. The methods available to you are shown at checkout.
Q: Do prices include tax? Yes. Prices include Costa Rica VAT (IVA 13%), and delivery is included too. The price you see is the price you pay.
Q: Will I get a factura electrónica? Yes. The email you get when you order is a commercial receipt; your factura electrónica is issued separately and emailed to you. If it needs to be made out to a company, reply to your order confirmation with the razón social and cédula jurídica before it's issued.
Q: Is checkout secure? Yes. We never see or store your full card details — payment is processed on our provider's PCI-compliant infrastructure.
Still have questions?
Email suzett@designsbycf.com — we reply within two business days.